PRIVACY POLICY

Last Updated: September 2026

1. OBJECTIVE, SCOPE AND APPLICABILITY

Nourishcure Private Limited (“Company”, “we”, “our”, “us”) respects your privacy and is committed to protecting your Personal Information.

This Privacy Policy (“Policy”) describes how Nourishcure Private Limited collects, receives, uses, stores, processes and, where applicable, shares Personal Information through the websites, mobile websites, applications, online platforms and other digital channels controlled or operated by the Company, including:

• sosnutrition.fit
• supplenex.com

and any other website, application, digital platform or online channel that expressly links to this Policy (collectively, the “Platforms”).

Nourishcure Private Limited is the owner and/or proprietor of the following brands:

• SOS Nutrition
• Supplenex
• Himalayan Aura

The Products offered under these Brands may be sold through the Platforms and through other authorized online and offline sales channels.

This Policy applies to individuals who browse, access or use the Platforms, purchase or enquire about our Products, communicate with us, participate in promotions or otherwise provide Personal Information to the Company (“Customers”, “you” or “your”).

This Policy is intended to apply to Personal Information collected through the Platforms and related digital interactions controlled by the Company. It does not apply to third-party websites, applications or services that are not controlled or operated by Nourishcure Private Limited, even if such websites or services are linked to or accessible through our Platforms.

By accessing or using our Platforms and providing Personal Information to us, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your Personal Information as described herein, to the extent consent is required under applicable law.

If you do not agree with this Policy, please discontinue use of the relevant Platform.

2. PERSONAL INFORMATION

For the purposes of this Policy, “Personal Information” means information relating to an identified or identifiable individual, whether directly or indirectly, which is submitted to, collected by or processed by the Company in connection with your use of our Platforms, purchase of Products or interaction with us.

Information that is lawfully available in the public domain or is otherwise excluded from the definition of personal information under applicable law may not be treated as Personal Information for the purposes of this Policy.

The Company will process Personal Information in accordance with applicable Indian laws and regulations.

3. HOW DO WE COLLECT YOUR PERSONAL INFORMATION?

We may communicate with you through different means, including our Platforms, email, telephone, SMS, messaging services and other digital communication channels.

We may collect or receive Personal Information in the following ways:

3.1 When You Provide Information to Us

We may collect information that you voluntarily provide when you:

• create an account;
• place an order;
• make a payment;
• request information about our Products;
• contact customer care;
• subscribe to newsletters or promotional communications;
• participate in contests, surveys or promotional activities;
• submit reviews, ratings or feedback;
• communicate with us through email, telephone, chat or social media;
• participate in events or campaigns;
• apply for employment opportunities; or
• otherwise interact with our Platforms.

You may choose not to provide certain information. However, certain information may be necessary for us to process your order, provide requested services or provide access to particular features of the Platform.

3.2 Information Collected Automatically

When you interact with our Platforms, we may automatically collect certain technical and usage information.

This may include:

• IP address;
• browser type and version;
• operating system;
• device information;
• pages visited;
• links clicked;
• approximate location;
• time and duration of visits;
• referring website;
• interaction with advertisements and content;
• shopping-cart activity; and
• other technical or usage information.

We may collect such information through cookies, pixels, web beacons, tags, analytics tools and similar technologies.

3.3 Information from Other Sources

We may receive information from third parties where legally permitted, including:

• logistics and courier partners;
• payment service providers;
• marketplace platforms;
• advertising and marketing partners;
• analytics providers;
• social-media platforms;
• technology and service providers; and
• other authorized business partners.

Where permitted by applicable law, information received from such sources may be used to update our records, process orders, improve customer service, personalize communications and provide relevant Products and services.

4. WHAT PERSONAL INFORMATION DO WE COLLECT?

Depending on your interaction with us, we may collect the following categories of Personal Information:

Contact and Identification Information

• Name
• Email address
• Mobile/telephone number
• Billing address
• Shipping/delivery address
• City, state and postal code
• Country

Account Information

• Login credentials
• Account preferences
• Order history
• Saved addresses
• Product preferences

Transaction Information

• Products purchased
• Order details
• Billing information
• Delivery information
• Refund and cancellation information
• Transaction reference information

Payment Information

Where payment is processed through third-party payment providers, payment information such as card or banking details may be collected directly by the relevant payment service provider.

The Company generally does not store complete credit/debit card details unless specifically required and permitted by applicable law.

Communication Information

We may maintain records of communications with you, including emails, chats, customer-care communications and, where legally permitted, customer-care calls.

Customer-care calls may be recorded for quality, training, security and dispute-resolution purposes.

Product and Preference Information

We may collect information relating to:

• Products you view;
• Products you purchase;
• Product interests;
• preferences;
• reviews and ratings;
• survey responses;
• feedback; and
• interactions with our marketing communications.

Technical Information

We may collect technical information regarding the device, browser, operating system, application software and other technical characteristics used to access our Platforms.

5. PURPOSES FOR WHICH WE COLLECT AND USE PERSONAL INFORMATION

We may use your Personal Information for purposes including:

1. verifying your identity;
2. creating and managing your account;
3. processing and fulfilling Product orders;
4. processing payments;
5. arranging delivery and logistics;
6. processing cancellations, refunds and returns;
7. providing customer support;
8. communicating with you regarding your orders and account;
9. responding to queries, complaints and feedback;
10. sending transactional notifications;
11. sending newsletters and promotional communications where permitted;
12. conducting surveys, contests and promotional activities;
13. requesting Product ratings and reviews;
14. improving our Products, Platforms and customer experience;
15. understanding customer preferences and purchasing patterns;
16. conducting analytics, research and performance measurement;
17. personalizing content, offers and advertisements;
18. preventing fraud and unauthorized transactions;
19. detecting and investigating misuse of our Platforms;
20. maintaining the security of our Platforms and systems;
21. enforcing our Terms and Conditions;
22. complying with applicable laws and regulatory requirements;
23. responding to court orders, government requests and legal processes;
24. establishing, exercising or defending legal claims; and
25. carrying out legitimate business activities associated with Nourishcure Private Limited and its Brands.

6. LEGAL BASIS FOR PROCESSING PERSONAL INFORMATION

Depending on the nature and purpose of processing, we may process Personal Information on one or more of the following bases:

Performance of Contract

We may process information where it is necessary to perform a contract with you, such as processing an order, arranging delivery or providing customer support.

Consent

Where applicable law requires consent, we will seek your consent before processing your Personal Information for the relevant purpose.

You may withdraw consent where permitted by applicable law. Withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal.

Legal Obligations

We may process and retain information where necessary to comply with applicable laws, regulations, tax requirements, accounting requirements, regulatory obligations, court orders or governmental requests.

Legitimate Business Purposes

Where permitted by applicable law, we may process information for legitimate business purposes, including fraud prevention, security, customer service, analytics, improving our Products and Platforms and communicating with customers.

7. ANONYMOUS AND AGGREGATED INFORMATION

We may generate anonymous, de-identified and/or aggregated information from Personal Information.

Such information may be used for:

• analytics;
• research;
• statistics;
• improving Platform performance;
• identifying technical problems;
• understanding customer behaviour;
• improving Products and services; and
• other legitimate business purposes.

Where information has been properly anonymized so that an individual cannot reasonably be identified, it may be used or shared in anonymized or aggregated form.

8. SOCIAL MEDIA

The Company may maintain accounts or pages on social-media platforms such as Instagram, Facebook, YouTube, LinkedIn or other platforms.

When you interact with us through social media, we may receive information that you choose to make available to us through the relevant platform.

Your use of third-party social-media platforms is governed by the privacy policies and terms of those platforms.

We recommend reviewing the privacy settings and policies of the relevant social-media service before sharing Personal Information.

9. PAYMENT INFORMATION

Payments made through our Platforms may be processed by authorized third-party payment service providers.

Depending on the payment method selected, payment information may include information relating to:

• credit cards;
• debit cards;
• UPI;
• bank accounts;
• wallets; and
• other payment instruments.

Payment information may be processed directly by the relevant payment service provider in accordance with its applicable terms, privacy policy and security standards.

Where third-party payment processing is used, the Company does not ordinarily receive or store complete payment-card credentials.

10. ACCOUNT SECURITY

You are responsible for maintaining the confidentiality of your account credentials and for restricting unauthorized access to your account, computer and mobile devices.

You agree to notify us promptly if you believe your account credentials have been compromised.

The Company shall not be responsible for unauthorized access resulting from your failure to maintain the confidentiality of your credentials, except to the extent liability cannot lawfully be excluded.

11. HOW DO WE SHARE PERSONAL INFORMATION?

We do not sell or rent your Personal Information as a standalone commercial asset.

We may share Personal Information where necessary with the following categories of recipients:

Service Providers

We may share relevant information with authorized service providers that perform services on our behalf, including:

• courier and logistics companies;
• payment processors;
• order fulfilment providers;
• technology providers;
• cloud-storage providers;
• website-hosting providers;
• customer-support providers;
• email and SMS service providers;
• marketing service providers;
• analytics providers; and
• fraud-prevention and security providers.

Such service providers may access Personal Information only to the extent reasonably necessary to perform their services or comply with applicable law.

Corporate Entities and Business Partners

Where applicable, we may share information with affiliates, group entities, professional advisers and authorized business partners for legitimate business purposes and in accordance with applicable law.

Business Transfers

If Nourishcure Private Limited undergoes a merger, acquisition, restructuring, financing, sale of assets or other corporate transaction, Personal Information may be transferred to the relevant entity as part of that transaction, subject to applicable law.

Legal and Regulatory Requirements

We may disclose Personal Information where required or permitted by applicable law, including to:

• courts;
• law-enforcement agencies;
• government authorities;
• regulators;
• tax authorities; and
• other legally authorized bodies.

We may also disclose information where reasonably necessary to protect the rights, property, security or safety of the Company, our customers or the public.

12. RETENTION OF PERSONAL INFORMATION

We will retain Personal Information only for as long as reasonably necessary for the purposes for which it was collected, or for as long as required or permitted under applicable law.

The retention period may depend upon:

• the purpose for which the information was collected;
• the nature of the information;
• legal and regulatory requirements;
• accounting and tax requirements;
• dispute-resolution requirements;
• fraud-prevention requirements; and
• enforcement of agreements.

When Personal Information is no longer required, we will take reasonable steps to delete, destroy or anonymize it, subject to applicable legal and regulatory requirements.

13. YOUR CHOICES AND OPT-OUT OPTIONS

You may have the following choices regarding your Personal Information, subject to applicable law:

Updating Your Information

You may request correction or updating of inaccurate or incomplete Personal Information by contacting us through the details provided in this Policy.

Promotional Emails

You may unsubscribe from promotional emails by clicking the “unsubscribe” link included in such communication.

Promotional SMS/Communications

Where applicable, you may request discontinuation of promotional communications by contacting Customer Care.

Please note that opting out of promotional communications will not prevent us from sending essential transactional communications, including order confirmations, payment notifications, delivery updates, account-related communications or important service announcements.

Reviews and User Content

If you have submitted a review, rating or other publicly visible content and wish to request its removal, you may contact us at the details provided below.

Removal from our Platform may not remove copies that have already been independently reproduced, cached or shared elsewhere.

14. WITHDRAWAL OF CONSENT

Where processing is based on your consent, you may withdraw your consent by contacting us at:

coach@sosnutrition.fit

Withdrawal of consent will not affect the lawfulness of processing undertaken before such withdrawal.

In certain circumstances, withdrawal of consent may affect our ability to provide particular services or features.

We may continue to retain or process information where required or permitted by applicable law, including for compliance, fraud prevention, dispute resolution and enforcement of agreements.

15. HOW WE STORE PERSONAL INFORMATION

Personal Information may be stored using:

• Company-operated systems;
• secure servers;
• cloud infrastructure;
• third-party hosting services; and
• other technology infrastructure used by authorized service providers.

Where third-party technology or cloud providers are used, the Company will take reasonable steps to ensure that such providers maintain appropriate safeguards for the Personal Information entrusted to them.

Personal Information may be processed or stored in locations outside your state or location and, where applicable, outside India, subject to applicable law and regulatory requirements.

16. DISPOSAL OF PERSONAL INFORMATION

We take reasonable steps to ensure that Personal Information is not retained for longer than necessary.

When Personal Information is no longer required and there is no legal or legitimate business requirement to retain it, we may delete, destroy or anonymize such information.

17. DO WE USE COOKIES?

Yes.

Our Platforms may use cookies and similar technologies to improve your browsing experience and understand how visitors use our Platforms.

Cookies are small data files that may be stored on your device when you visit a website.

We may use cookies to:

1. remember your preferences;
2. maintain sessions and account functionality;
3. keep products in your shopping cart;
4. understand website traffic;
5. analyze user behaviour;
6. improve Platform functionality;
7. measure advertising effectiveness;
8. personalize content and offers; and
9. support security and fraud prevention.

You can manage or disable cookies through your browser settings.

However, disabling certain cookies may affect the functionality of portions of the Platforms.

18. THIRD-PARTY ANALYTICS AND ADVERTISING

We may use third-party analytics, advertising and technology services to understand how customers interact with our Platforms and to improve our marketing and services.

These services may use cookies, pixels, identifiers and similar technologies.

Such information may be used to:

• measure website traffic;
• understand customer behaviour;
• evaluate marketing campaigns;
• measure advertising performance;
• create aggregate reports;
• improve customer experience; and
• display relevant advertising where permitted.

Third-party providers may process information in accordance with their own privacy policies.

We may use services provided by technology and analytics providers such as Google and other vendors from time to time.

The specific third-party services used may change as our Platforms and business requirements evolve.

19. CUSTOMER COMMENTS, REVIEWS AND USER-GENERATED CONTENT

If you post reviews, comments, photographs, videos, ratings or other content on our Platforms or through our social-media channels, such information may be visible to other users depending on the relevant feature.

You should avoid including sensitive or confidential Personal Information in publicly accessible reviews or comments.

The Company is not responsible for information that you voluntarily disclose in publicly accessible areas of the Platforms.

We may use reviews, ratings and other user-generated content for legitimate business purposes, including displaying customer feedback, improving Products and marketing, subject to applicable law and our Terms and Conditions.

20. LINKS TO THIRD-PARTY WEBSITES

Our Platforms may contain links to third-party websites, applications or services.

These third-party services are independent from Nourishcure Private Limited.

The Company does not control and is not responsible for the privacy practices, security, content or policies of third-party websites.

You should review the privacy policy and terms of each third-party website before providing Personal Information.

21. EMPLOYMENT OPPORTUNITIES

Where the Platforms provide an opportunity to submit resumes or information for employment, the information submitted may be used for recruitment and employment-related purposes.

We may retain such information for a reasonable period to consider your application for current or future opportunities.

We may contact you for additional information where necessary.

22. CHILDREN’S PRIVACY

Our Platforms and Products are not intended for individuals below the age of 18 years, unless otherwise expressly permitted by applicable law.

We do not knowingly seek to collect Personal Information directly from children below 18 years of age.

If you are below 18 years of age, you should use the Platforms only with the involvement and supervision of your parent or legal guardian.

If we become aware that Personal Information of a child has been collected in circumstances where such collection was not permitted, we will take reasonable steps to delete such information, subject to applicable law.

23. SECURITY

We take reasonable and appropriate technical, organizational and administrative measures designed to protect Personal Information against unauthorized access, disclosure, alteration, loss, misuse or destruction.

Depending on the nature of the information and the risks involved, our safeguards may include:

• access controls;
• password protection;
• encryption or secure transmission technologies;
• authentication mechanisms;
• restricted employee access;
• confidentiality obligations;
• secure hosting environments;
• monitoring and security controls; and
• other reasonable security practices.

Access to Personal Information is restricted to individuals and service providers who reasonably require such access for legitimate business purposes.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Accordingly, while we endeavour to protect Personal Information using reasonable safeguards, we cannot guarantee absolute security against every possible security incident.

24. DATA BREACHES AND SECURITY INCIDENTS

In the event of a data breach or security incident involving Personal Information, the Company will take reasonable steps to investigate, contain and mitigate the incident and comply with applicable legal and regulatory requirements, including applicable notification obligations.

25. GRIEVANCE REDRESSAL AND PRIVACY CONCERNS

If you have any questions, concerns, requests or complaints regarding:

• your Personal Information;
• this Privacy Policy;
• collection or use of your Personal Information;
• promotional communications;
• correction or updating of information; or
• privacy or security concerns,

you may contact us at:

Nourishcure Private Limited

Customer Care:
Email: coach@sosnutrition.fit
Phone: +91-7428957063

Grievance Officer

Grievance Officer: Customer Care

Email: nourishcure@sosnutrition.fit

Address:
A-2, Sector 3, Rohini,
New Delhi – 110085, India

The Company shall endeavour to address and resolve grievances within the timelines prescribed under applicable law.

26. GOVERNING LAW

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, courts having jurisdiction in Delhi, India shall have jurisdiction in relation to disputes arising from or relating to this Privacy Policy.

Nothing in this clause is intended to restrict any mandatory statutory rights or remedies available to consumers or data principals under applicable law.

27. POLICY REVIEW AND CHANGES

We may update or modify this Privacy Policy from time to time to reflect changes in:

• our business practices;
• Products and services;
• technology;
• applicable laws and regulations; or
• privacy and security practices.

When we make material changes, we may update the “Last Updated” date displayed at the beginning of this Policy and, where appropriate, provide additional notice.

Your continued use of the Platforms after an updated Policy is posted constitutes your acknowledgment of the updated Policy to the extent permitted by applicable law.

We encourage you to review this Policy periodically.

28. CONTACT INFORMATION

NOURISHCURE PRIVATE LIMITED

Registered Office:
A-2, Sector 3, Rohini,
New Delhi – 110085, India

Websites:
www.sosnutrition.fit
www.supplenex.com

Brands:
SOS Nutrition
Supplenex
Himalayan Aura

Customer Care Email:
coach@sosnutrition.fit

Customer Care Phone:
+91-7428957063

Grievance Officer:
Customer Care

Grievance Email:
nourishcure@sosnutrition.fit

BY ACCESSING OR USING OUR PLATFORMS, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY AND AGREE TO THE PROCESSING OF YOUR PERSONAL INFORMATION AS DESCRIBED HEREIN, TO THE EXTENT PERMITTED BY APPLICABLE LAW.

NOURISHCURE PRIVATE LIMITED
A-2, Sector 3, Rohini, New Delhi – 110085, India

SOS Nutrition | Supplenex | Himalayan Aura